The last four years have allowed me to watch the dynamic at work shift substantially. My class transitioned during what can only be termed a low period and it was every bit a year and multiple fired colonels before improvements were seen. This resulted in a bond between those who experienced the dereliction of leadership that we young lieutenants and captains walked into.
As in all things, times changed. The powers that be realized the dysfunction in the organization and took corrective action. The leadership that came in immediately sought to improve things, no matter how slight. While major problems exist to this day, things progressed and people responded. Partly because the old guard of embittered souls rotated elsewhere and partly because enough of us became believers in the process, morale rose. I would go so far to say that morale was overexuberant.
Here is the primary takeaway I have from the experience; people are much less influenced by the magnitude of a change then by the direction. Between talking to leadership during this time and seeing what they tried to accomplish, and having known some of the fundamental problems in our career; the situation remained badly broken when leadership changed. This is not meant to take away from their accomplishments. Between Air Force bureaucracy, deeply entrenched resentment and humanity’s resistance to change; that a positive direction was achieved is monumental. All the same the gains were fragile. The forward momentum needed to be maintained.
I guess it would help to lay out some of the underlying issues. First, the majority of young officers did not choose the career field and definitely did not choose the location. This starts any situation out with a relatively unwilling work force, no matter how much people point to the voluntary nature of our service. This argument always seemed insulting. Just because we signed up we lost all right to an opinion on what came after, but I digress. Second is the disconnect between what we hear and what we experience. We are called a top priority and yet everything is old, broken and not getting fixed. We are responsible for everything, get blamed at least partly for everything, and yet we aren’t treated like adults, much less officers. Our input is ignored by those higher up and removed from our job. The thinking is since they did it once and are now more experienced officers their opinion is automatically more valid. The problem is the skill set to do our job has deteriorated, and without actually having to implement things in our environment, solutions work in theory but not in practice. The tendency for leadership to push solutions because ‘that’s how pilots or another wing’ does it also infuriates. If the only justification is that someone else does something that way with no reason for why it’s better, the idea should be scrapped. The last thing I’ll mention is the emphasis on perfection. That explanation will probably run as long as this one.
That should give a basic outline of the problems inherent to the job. Most of them were unresolved by the former leadership but a few were addressed. More attention was paid to broken equipment. Our organization won more fights as to how we should operate, but not all. We were not categorically blamed for everything that happened. These changes were important, but what was more important was the environment that surrounded them. Leadership seemed open to criticism and new ideas. They did not thunder with judgment and recrimination when things went wrong. They looked for the good, the path to improvement, the positive with most things. This is not to say that standards were not upheld or that lapses were ignored, it’s that people working in good faith were allowed to make mistakes and improve from them, as opposed to hiding them. On top of this was constant communication of what was happening. Leadership shared their successes, failures and current battles to improve aspects of our job on top of our performance.
When leadership changed over, subtle differences were noticed by those of us who had experienced the full swing of morale. No one wanted to say the old days had returned, but the feeling was shared amongst more than a few. Little things enhanced this perception. Not enough to elicit a response, but enough to put people on edge. Into this enters our particular morality play.
One of the issues that had been resolved by the previous leadership was the issue of crews washing vehicles when they returned from alert. This seems inconsequential. After a 24+ hour shift, where sleep may or may not have been adequate, an extra twenty minutes to clean a vehicle tends to fray tempers. Add on having very junior enlisted ordering lieutenants and captains,standing watching them do the job, and you have an unacceptable situation. The regulation read a certain way backs up the enlisted members; the problem is the spirit and intent. First, vehicles shouldn’t be washed every day. Second and more importantly the regulation is written for casual operators of the vehicles; people who check a car out once a month or so to pick distinguished visitors up at the airport. Crews use vehicles daily. Lastly, the officer-enlisted dynamic is trampled by the situation, with airmen supervising the job that officers do.
This problem reemerged recently because a young lieutenant decided by god things were going to change in his shop. The previous agreement had not been codified and in the Air Force of today that means it never happened. This has gone on for weeks and it seems to have exploded yesterday. Leadership was informed well prior to now, so it begs the question of what they are doing. While they may have been giving lower levels the opportunity to resolve the problem, I believe at this point inaction would result in consequences beyond what they imagine for such a trivial item.
The reason the car washing is important is the visibility to crews. It immediately impacts crews trying to get home when they are at their worst. It demonstrates to every crew member whether leadership has an interest in making life a little better for them. It helped highlight the fact that we are operators doing a critical mission. With the rumblings that had occurred, reversing course on a policy so easily identified with the previous leadership would have an impact beyond that to be expected for having to wash vehicles. It would be a concrete indicator that the direction of the organization had changed , and not in a way that crew members would approve. While the change in and of itself is small, as I mentioned before, it’s the direction not the magnitude that matters.